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FAQ - Frequently Asked Questions
Find answers to common questions about ordering, shipping, and returns
Payment & Orders
How can I pay?
We offer secure payments via all major Credit Cards and Debit Card s. All transactions are encrypted and processed through our secure payment gateway to protect your financial information. We accept Visa, Mastercard, American Express, and Debit Cards.
Is there a minimum spend?
Yes, our minimum order value is £50. This helps us manage shipping and operational costs. We believe this is a reasonable threshold for the quality products we supply. Orders below this value may be discussed on a case-by-case basis — please contact our sales team for queries.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After this time, your order moves into our fulfillment queue and can no longer be changed. If you need to modify an order, please email our support team immediately with your order number.
Shipping & Delivery
How fast can I get my order?
We aim to deliver your order next day throughout the UK if your order is received before 3pm (Monday–Friday). Orders placed after 3pm or on weekends will be dispatched the next business day and arrive within 2 business days. Premium next-day delivery is not available to Scottish Highlands, Northern Ireland, or remote UK postcodes — we'll confirm delivery times at checkout.
How do I track my order?
Once dispatched, you'll receive a tracking number via email. You can use this to track your parcel in real-time with our carrier. Tracking information is also available in your order history on our website. Most items ship via DPD or DHL — you'll be notified which carrier your order uses.
What if my order arrives damaged?
Damaged goods are rare, but we'll put it right. Please inspect your parcel upon arrival and report any damage to our support team within 24 hours with photos of the damage. We'll arrange a replacement or full refund immediately. Save the damaged packaging — our carrier may request it for their records.
Do you ship internationally?
Currently, we ship only to the UK. We're exploring options for EU and international delivery — please get in touch if you have a specific shipping need and we'll see what we can arrange.
Returns & Refunds
Can I return an item?
Yes, you can return items within 30 days of purchase, provided they are unused, in original condition, and in original packaging. To initiate a return, email our support team with your order number and reason for return. We'll provide a return shipping label for most UK postcodes. Once received and inspected, we'll process your refund within 5–7 working days.
What about refunds?
Refunds are issued to your original payment method within 5–7 working days of us receiving and inspecting your returned item. Please note that original shipping costs are non-refundable. If you've paid for return shipping yourself, include your receipt and we'll consider reimbursing it if the return is due to our error (e.g. wrong item sent).
What items cannot be returned?
Custom-ordered or bespoke items, opened or used consumables (lubricants, greases, cleaners), and safety-critical items (certain filters, brake components) cannot be returned once opened. Please check product descriptions carefully before ordering, or contact us if you're unsure about an item's eligibility.
Products & Stock
How do I know if a product is in stock?
Each product page displays real-time stock availability. Items marked "In Stock" will ship immediately. Items marked "Pre-order" or "Made to Order" may take 2–4 weeks — we'll confirm timescales at checkout. If an item is out of stock, you can sign up for an email notification and we'll alert you as soon as it's back.
Do you offer bulk discounts?
Yes! We offer discounted pricing for bulk orders. For quantities over 10 units, please contact our sales team with details of what you need and we'll provide a tailored quote.
Do products come with warranties?
Warranty periods vary by product. Most items include a 12-month manufacturer's warranty against defects. Check the product page for specific warranty details. If a product fails within warranty, contact us and we'll arrange a replacement or repair.
Can't find the answer you're looking for?
Contact our support team
Payments & Orders
You can pay securely online with your Credit Card or Debit Card.
Yes, our minimum order is £50 (Ex VAT).
Delivery & Returns
We aim to get your order to you the next day (UK) if it is received before 3pm. We currently ship within the United Kingdom only.
Yes, you can make a return within 30 days. Just email us and we’ll take you through the process.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.